We are passioned about complex yet effective solutions. To professionals by professionals
Our expertise spans from in-depth auditing and consulting to developing cutting-edge IT products. Whether you are looking to refine your current operations or bring a groundbreaking concept to life, we are here to help.
Audit & Consulting
We specialize in identifying opportunities for improvement and turning your vision into actionable strategies. Our comprehensive consulting services include:
● Concept Digitization: Design Thinking● Concept Creation● Project Development● Technical Requirements Preparation and Specification Drafting● Contact Center Complex Audition● Consulting Services on a Contact Center Optimization
After the Audit:Following our consulting phase, we take your concepts and transform them into ready-to-go projects.
Contact us today to discuss your needs and take the first step towards digital transformation of your company
Development & Implementation of the IT Telecom Projects
We created products designed to streamline and enhance contact center operations:
● Omniyoo Hub. Powerful platform to merge multiple communication channels into one seamless interface● Omniyoo Sphere. Contact center agent performance evaluation system● Outbound Automation System. Web platform for outbound contact center campaigns automation● Provisioning Automation System. Web application for remote administration of an enterprise's IP phone fleet in a unified interface
With an immense expertise in custom IT project development, we created a range of contact center IT products designed to meet your business needs.
Products & Technology Stack
If your business operates in one of these industries, it is a perfect match! In any case, we are ready to help all our clients from various sectors become even better.
eCommerce and Retail
● WebCall● CallOnCheckout● CRM/CMS Integration● Inbound CC
Financial and Insurance
● CorpTelSys Integration● Inbound CC● Outbound CC● Speech Analyzing
Transport and Logistics
● Inbound CC● ERP/CRM Integration● DISA + CallStickness● CourierCall
Emergency Services
● Inbound CC● Logistics/Information System Integration● Business Intelligence● EAS
Reliable. Expert. Different.
With almost 20 years of expertise in IT and telecom solutions, our team is driven by a single purpose: to make contact centers smarter, faster, more customer-centric, and effective
How We Work
1. Initial Consultation & Needs AssessmentWe start by understanding your business, challenges, and objectives. Through detailed consultations, we gather insights into your contact center's specific needs, laying the foundation for a tailored solution.
2. Concept Development & Strategic PlanningUsing Design Thinking methodologies, we collaborate with you to create innovative concepts tailored to your business. Whether enhancing existing systems or designing new solutions, we focus on aligning technology with your objectives.
3. Technical Specification DraftingWe translate ideas into actionable blueprints. Our team prepares detailed technical requirements and specification documents, ensuring a seamless transition from concept to execution.
4. Custom IT Solution DevelopmentBased on the approved concept and specifications, we develop bespoke IT solutions designed specifically for your business. Our agile approach ensures flexibility and timely delivery.
5. Implementation & IntegrationWe deploy and integrate the solution into your contact center’s infrastructure with minimal disruption to operations. Our experts ensure compatibility and optimal performance across all systems.
6. Testing & OptimizationEvery solution undergoes rigorous testing to ensure reliability, security, and efficiency. We fine-tune the system based on performance metrics and user feedback.
7. Training & Knowledge TransferEmpowering your team is a priority. We provide comprehensive training sessions and user guides, ensuring your staff is confident and capable of leveraging the new solution.
8. Ongoing Support & Warranty ServiceOur relationship doesn’t end after implementation. We provide technical support 24/7/365, ensuring uninterrupted operations. With our warranty service and personalized support, you have peace of mind knowing your solution is always in expert hands.
Check-List: Why Choose Us
Have some hesitations? Check the reasons why you should choose us among others.
Bespoke Solutions
Tailored to your unique needs, ensuring precision and efficiency
Affordable Projects
We believe in delivering exceptional value without compromising quality
Absolute Satisfaction
Every project is crafted to exceed expectations, fostering long-term partnerships
Fast Implementation
Minimize downtime and start benefiting from new solutions quickly
Lifetime Support
Always here for you, ensuring uninterrupted operations and peace of mind 24/7/365
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Our Team of Experts
We are here to help you to become better for your clients
Additionally
Frequently Asked Questions
We have compiled the most common questions to help you understand our services and processes better. Anyway, we are here to help.
What is IT telecom consulting, and how can it benefit my business?
IT telecom consulting involves analyzing your contact center’s existing systems and operations to identify areas for improvement. Our experts design and implement bespoke telecom solutions to enhance efficiency, reduce costs, and improve customer satisfaction.
What kind of technical support do you offer?
We provide 24/7/365 technical support to ensure your systems run smoothly at all times. Whether it’s troubleshooting, upgrades, or emergency response, our team is always ready to assist.
Can you develop a fully customized solution for my contact center?
Absolutely! Our bespoke solutions are designed to meet the specific requirements of your business, whether it’s automating workflows, integrating omni-channel communication, or deploying advanced analytics tools.nt to understand that promotion is a rather lengthy process. You will see the first results in approximately 2-3 months, and a serious effect will follow no earlier than 6 months later.
What is an SLA, and how does it benefit me?
An SLA (Service Level Agreement) outlines the standards of service you can expect from us, including guaranteed response times, resolution benchmarks, and performance metrics. It ensures accountability and top-tier service.
Do you provide training for my team after implementation?
Yes, we offer comprehensive training sessions and user guides to ensure your team can effectively operate the new system. We also provide ongoing support to address any questions or challenges.
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